Actually, I do not have any experience with conducting research interview. But I did have interviewed with my clients applying the customer’s satisfactory survey from my company, which is a security company, sixteen years ago.
Therefore, before interviewing my clients, I, as a security supervisor, didn’t have to do many preparations, such as determining the interview’s purpose, selecting interviewees, and developing questions.
To accomplish this work, collecting customer satisfactory survey once three months, I would inform my security guards, which was the most important part of preparation for the interview, about the interviewee background, habits, and their available time to schedule.
During the interviews, I would ease interviewee by creating a friendly atmosphere; so, they would honestly answer my questions and tell me what our services should improve while I wrote down exactly their suggestions to show that I was seriously regarding their opinions.
Finally, to complete a perfect interview, I would send a thanks card to them after the interview. This was my experience with satisfactory survey interviews.
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